Effectively running or managing a supply company can come with a lot of stress and pressure, especially when orders aren’t delivered on time or go missing altogether. Regardless of whether your business is new or old, if anything goes wrong, your business will be at stake. So, let’s take a look at how you can turn things around and make sure that your supply company is running as efficiently as possible.
The first thing you should tackle is your ordering system. Your customers shouldn’t have to work hard to find the items they’re looking for. If you haven’t already, now is the time to create an online catalogue on your website where people can shop and checkout at their ease. You should also add a chat feature to help them get in touch if needed.
Some people still prefer to deal with a person, so you should have phone lines open to generate as many sales as possible. Make sure you hire and train your staff to deal with these calls to take down and order efficiently and professionally. Customers that have a bad experience with call agents are less likely to come back or recommend you to a friend.
Make sure you take the time to keep an eye on your competitors’ prices to ensure you’re always offering the best price possible. Not only will your customers appreciate it, it will help prevent them from switching suppliers.
Ensuring your warehouse is always organised is key to making sure your team can always find what they need quickly and easily. Consider creating a map or a floor plan so your team finds it easy to put away deliveries of stock and so that everything is easily located. Depending on what you sell, you should consider New Custom Pallets that are created for certain types of goods.
Organisation should also be important outside of the warehouse too. For example, your customer orders should be filled out chronologically so that if anything does create a delay, everyone will still get their orders in the most timely way possible.
Your delivery drivers should also have high organisational skills. Make sure that each driver has a clear layout of their van and know where everything is before heading out on delivery. This ensures that they deliver in the most effective and time saving way possible, and also that no goods are left undelivered.
As mentioned above, making sure your delivery drivers are organised is essential. However, part of this comes down to the information they are supplied too. Delivering in a professional and timely manner will keep you in your customers’ good books, meaning they’re more likely to use your service again and recommend you to friends and family.
If you deliver overseas or worldwide, it might not be cost effective to send your own delivery drivers. In cases like this, you might find it easier to hire an overseas delivery company to do this for you. In most cases they will even pack and load inventory themselves, meaning your team can get on with other important jobs.