When it comes to spending money on your business, you need to know that you are going to see a return on that investment. Some returns are small, and others are huge. Outsourcing is a bit of a balancing act.
When you outsource anything in your business, it should be so that you are then available to do client work – and therefore, the time you spend is more valuable.
But how and where can you outsource work and processes that will make your work time easier and less spent on repetitive tasks or tasks that you aren’t qualified for?
The customer services that you offer should be quick and effective. But if you are a business owner and you are handling it all yourself, it is going to cut into your client working hours; or, worse, be the last thing on your list of things to do.
Either way, in this situation, you’re going to be losing out. Outsourcing your customer services can be very beneficial to help you focus on what you need to work on without you losing time elsewhere in the day to make up for it.
One of the first steps you can implement is an automated chatbot – but after that, it is wise to have an outsourced customer team available.
If you have several team members, and all of them have devices, are connected to your network, and need access to files – what is something were to happen?
An in-house IT team can be very costly, and you will need to make sure that you have hired the right people.
By outsourcing all of your IT needs to a local IT company, you get all the support you need with device management, network, and more – without the hassle of paying a salary.
This can be a huge saving – not only that, but you will have access to highly skilled IT professionals without the high cost.
Suppose you have to spend hours a week or day working on the small, repetitive admin tasks – that eat up a lot of potential client time. Imagine if you were to free up all of those hours spent on research, social media planning, content editing, and more.
What could you do or earn with those hours?
Often one of the easiest ways to manage this is to hire a VA that can take care of several of the tasks.
All you need to know before hiring a VA is that the time they are contracted for costs (much) less than what you would charge your clients for work.
It is important that you hold off on outsourcing until you reach such a point that you need to have more hands-on-deck – but don’t want to hire in-house people. And, that you know for sure what you are going to earn by outsourcing will outweigh what you currently earn now.
Perhaps outsourcing isn’t for you, and you’d prefer to slowly build an in-house team; here are some tips: How to Make Sure that You’re Building the Best Team for your Business – Amanda Krill.