The customer is always right’ is a saying that’s thrown around a lot. While of course, you may disagree with such a sweeping statement, one thing you can be sure of is that the customer is always incredibly important. After all, without customers, there would be no business.
How to keep hold of existing customers and attract new ones is an issue at the forefront of the mind of many a business owner. The answer? Have a great product and deliver impeccable customer service. Sounds simple right? Read on to find out how you can keep delighting your customers and build your business’ reputation.
Get Everyone on Board
To be able to deliver excellent customer service, again and again, you need to ensure that everyone on your team is providing consistently great service to your customers. Your staff need to be friendly, knowledgeable and helpful. We’ve all been served by a member of staff in a store or restaurant who you can tell really doesn’t want to be there, and everything is just too much trouble. How did that make you feel about the business?
Training your staff to deliver the best customer service possible means investing time in helping them to develop their knowledge and confidence so that they feel comfortable dealing with customers both over the phone, face to face or online.
It should be noted that employees that feel happy and valued in their work are much more likely to deliver excellent customer service and help to create a positive atmosphere in the workplace.
Don’t Forget Your IT
Providing great customer is not the sole responsibility of your staff; your IT is crucial too. Technology is both a beautiful thing when it is working correctly and one of the most infuriating things ever when it’s not!
Your business’ IT can have a massive impact on your business if it isn’t reliable. If your server is down and your website isn’t working, or your company is hit with a data security breach your customers are going to be less than happy.
To stop your tech letting you down and leaving your customers disgruntled you may decide to opt for IT Support Services to ensure that your IT is always performing at its best.
Open all Hours
In the modern world, business does not sleep. Therefore, it is likely that your customers will want to contact you outside of work hours. This doesn’t mean that you need to start sleeping at your desk so that you’re ready and waiting to answer the office phone day and night, it simply means that having the right systems in place to communicate with your customers and meet their needs is important.
Nowadays many businesses opt for a live chat service to help them meet their customer’s needs 24 hours a day, sevens days a week. This means that whenever your customers have a question they can receive instant customer support without delay, and without the frustration of waiting until your business reopens.