Monitoring employees has become easier through technology. This can have many benefits for your company, but there are also potential drawbacks to be wary of. Here are some of the pros and cons of monitoring employees so that you can make the right decision.

Pros

Keeping employees productive

One of the biggest benefits to monitoring employees is that encourages productivity. If you’ve caught employees scrolling through Facebook or going shopping on Amazon, browser monitor software could help to discourage this behaviour, ensuring that employees are focusing on work.

Correcting mistakes

Employee monitoring can also help you to correct mistakes that your team may be making in order to improve efficiency. Technology such as a GPS fleet tracker could be useful for ensuring that drivers aren’t taking the wrong routes. Similarly, you may be able to monitor phonelines in a call centre to ensure that staff are using the best sales tactics.

Preventing/solving crime and misconduct

You could also help to prevent crime and misconduct by monitoring employees. For instance, a store may install CCTV behind the counter to ensure that no-one is stealing from the till. This form monitoring could also help protect your employees against crimes made by customers and third party members.

Cons

Breach of trust/privacy

Monitoring employees could be seen as invasive and it could show that you don’t trust your employees. You should therefore be careful how you introduce it. Never monitor employees in secret – if employees find out you’ve been watching or recording their behaviour without them knowing, they could be in their right to sue. Make sure to also highlight the benefits for your employees when introducing monitoring systems.

Added costs

Another drawback of monitoring employees is the cost. Whether you’re introducing dashcams or recording phone calls, you’ll have to pay for the technology. By shopping around, you can find the best prices on such technology.

Added time spent monitoring

You also need to consider who will be doing the monitoring. Watching CCTV and listening in on employee phone calls could be an extra job to fit into your daily routine. If you’ve got lots of employees to monitor, you may even have to hire someone to do this job (and even so who will monitor this person?). Outsourcing this role could be another option, which could save you having to hire someone as well as sparing you from having to do this task.

The verdict

Monitoring employees can be worth the benefits, but you need to do it in the right way to benefit you and ensure that your employees are happy with the decision. It could be an extra cost, but it could also save you money by improving productivity and reducing costly errors. 

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